Your plan
Pricing, billing terms and applicable fees for your plan are agreed with you in writing before your account is activated. Any refund terms specific to your agreement are set out there, and you will never be moved onto a paid plan without agreeing to it.
Refunds
- Prices are confirmed in writing before you sign, including any applicable sales tax. There are no setup fees or hidden charges.
- If Tillermark doesn’t work as described during your first billing period, tell us within 30 days of paying and we’ll refund that period in full.
- If we have a significant outage, we’ll credit the affected time automatically.
- Refunds go back to the original payment method, normally within 10 business days.
Cancelling
You can cancel at any time from your workspace settings or by emailing us. Your plan stays active until the end of the period you’ve paid for, and won’t renew. There are no cancellation fees.
Consumer rights
Tillermark is a business service. If you nevertheless use it as a consumer, nothing in this policy takes away the rights your local law gives you. For example, consumers in the EU and UK can usually withdraw within 14 days of subscribing.
How to ask for a refund
Email info@tillermark.com with your workspace name and the invoice date. We reply within two business days.